Terms & Conditions

Website: oksanapopova.ie
Service provider: Oksana Popova
Last updated: 14 October 2026

1. About these Terms
These Terms & Conditions apply to services offered by Oksana Popova through oksanapopova.ie and through bookings agreed directly by email or other written communication.
The services may include:

• Individual sessions, including regression sessions and Akashic Records sessions.
• Training programmes and courses.
• Online webinars.
• Online and in-person workshops.
• Related educational materials, recordings and digital resources, where included in the relevant offer.

By booking or purchasing a service, you agree to the applicable terms presented to you before your purchase. These Terms do not affect any rights you have under applicable consumer protection law.
Service provider details
Name: Oksana Popova
Trading name: Oksana Popova
Email: oksana@oksanapopova.ie

2. Information about Services
Each service may have its own description, format, duration, price, delivery method and participation requirements.

The details provided on the relevant service page, booking page, event description or written booking confirmation form part of the agreement for that service.

Before making a purchase, please review the information provided for the particular service, including whether it is delivered online or in person, its scheduled date and time, what is included in the price, and whether recordings or other materials are provided.

If information in a specific offer differs from these general Terms, the specific offer will apply to the relevant details, provided that it does not reduce or exclude any mandatory statutory rights.

3. Bookings and Payment
Bookings may be arranged through my website, by email or through other written communication.

Before you book a service or programme, I will provide the relevant details, including the price, format and timing, as applicable.

Payment methods and instructions will be provided at the time of booking or purchase. A booking is considered confirmed once the arrangements have been agreed between us. Where payment is required in advance, the payment deadline will be communicated to you.

4. Individual Sessions
Individual sessions are provided at the date, time, duration and in the format agreed at booking.

The service description or booking confirmation will identify the type of session booked and any relevant preparation instructions.

You are responsible for providing accurate contact details and ensuring that you can attend the session using the agreed method.

If a session is delivered online, you are responsible for having a suitable device, internet connection and a reasonably private environment.

5. Cancellations, Late Arrivals and Rescheduling for Individual Sessions
Client cancellations
Payment is required in accordance with the booking arrangements.

If you wish to cancel or reschedule your session, you must notify me at least 24 hours before the scheduled start time. If you cancel at least 24 hours in advance, you may choose between a refund and rescheduling.

Cancellations made less than 24 hours before the session are non-refundable, and the session will be considered used, subject to any applicable statutory consumer rights.

Late arrivals
If you arrive more than 10 minutes after the scheduled start time, I reserve the right to cancel the session. In that case, the session will be considered used, and no refund will be provided, subject to any applicable statutory consumer rights.

Genuine emergencies
An exception may be made in the event of a genuine emergency, such as emergency hospital admission, police detention or the death of a close family member. Where reasonably possible, you must notify me at least one hour before the scheduled session. I may request reasonable confirmation of the circumstances.

Rescheduling by me
I reserve the right to reschedule a session by giving you at least five hours' notice. I will offer you an alternative appointment. If the alternative is not suitable, we will agree on another arrangement, which may include a refund where appropriate.

These terms do not affect any statutory consumer rights that apply to your booking.

6. Training Programmes, Webinars and Workshops
Each programme or event will be described individually.

The relevant description or confirmation will state, where applicable:

• Whether the event is online or in person.
• The scheduled date, time, duration and location.
• The programme content and format.
• Whether participation is live, recorded or self-paced.
• Whether recordings, handouts, workbooks or other resources are included.
• The period during which any recordings or materials are available.
• Any specific equipment, software or preparation required.

Participants are responsible for following reasonable participation instructions and treating other participants respectfully.

For online events, participants must not record, distribute or publish another participant's contributions without the appropriate permission and lawful basis.

Access links and login details are intended for the person who purchased the relevant place or access, unless the offer expressly permits group or shared access.

7. Digital Materials and Recordings
Where included in a purchase, digital materials may include recordings, worksheets, written resources, audio files or access to an online learning environment.

The scope of access, duration of access and any permitted downloads will be specified in the relevant offer.

Unless expressly stated otherwise, purchased access is personal to the customer and may not be shared, resold, redistributed or made publicly available.

Nothing in this section limits your statutory rights if digital content or a digital service is not supplied as agreed or does not comply with applicable law.

Where digital content is to be supplied during a statutory cancellation period, any request for early supply and any acknowledgement of the effect on cancellation rights will be obtained where required by law.

8. Cancellation, Withdrawal and Refunds
8.1 Statutory cancellation rights
When purchasing services, digital content or digital services at a distance, you may have a statutory right to cancel within 14 days, subject to applicable law and any relevant exceptions.
To exercise an applicable statutory cancellation right, contact oksana@oksanapopova.ie with a clear statement that you wish to cancel.

Nothing in these Terms excludes or limits your statutory consumer rights.

8.2 Services beginning during the cancellation period
If you request that a service begin before the end of the statutory cancellation period, I will obtain any express request or acknowledgement required by law before the service begins.

Where applicable law permits a charge for services already supplied, or provides that the right to cancel ends after full performance, the relevant legal requirements must be satisfied.

8.3 Workshops, training programmes and digital content
Cancellation rights and refund arrangements for workshops, training programmes, webinars and digital content depend on the nature of the offer and applicable law. Any specific cancellation terms or applicable exceptions will be communicated before purchase.

8.4 Cancellation or rescheduling by me
If I need to cancel or reschedule an individual session, I will follow the arrangements set out in Section 5.

If I cannot provide a workshop, training programme, webinar or other service as agreed, I will notify affected customers and provide any refund or other remedy required by applicable law.

8.5 Refunds
Where a refund is due under applicable law, it will be processed within the legally required timeframe and using the legally required payment method, unless another method is lawfully agreed.

Any voluntary refund arrangements will be confirmed in writing.

9. Changes to Programmes and Materials
Reasonable adjustments to programme schedules, presenters, delivery methods or materials may occasionally be necessary.

Any change will be communicated to affected customers. A change will not be used to avoid obligations to provide the service as agreed or to remove a consumer remedy that applies under law.

If a significant change affects the service you purchased, please contact me so that the appropriate options can be discussed.

10. Nature of the Work and No Guaranteed Outcomes
Sessions, training programmes, webinars and workshops may involve personal reflection, spiritual exploration, regression-related practices, Akashic Records work or educational activities.

Individual experiences and outcomes vary. No particular personal, spiritual, emotional, financial, relationship-related or other outcome is guaranteed unless expressly stated as a specific contractual commitment.

You remain responsible for your own decisions and actions following a session or programme.
These services are not a substitute for medical diagnosis, treatment or emergency care. If you have a health concern, please seek advice from an appropriately qualified healthcare professional.

This section describes the nature and limits of the services. It does not exclude or restrict any legal duty or consumer right that cannot lawfully be excluded or restricted.

11. Intellectual Property
Unless otherwise stated, the copyright and other intellectual property rights in materials created and supplied by Oksana Popova remain with the relevant rights holder.

Materials are provided for the personal use of the purchaser or participant in accordance with the relevant offer.

Unless permission is expressly granted, you must not reproduce, publish, distribute, sell, adapt, publicly display or commercially exploit course materials, recordings, workbooks or other protected content.

Nothing in this section affects rights that cannot lawfully be restricted.

12. Confidentiality and Recordings
Personal information shared during an individual session will be handled in accordance with the Privacy Policy and applicable data protection law.

Group programmes and workshops may involve participants sharing personal experiences. Participants are asked to respect one another's privacy and not to disclose identifiable personal information shared by others without permission.

However, I cannot guarantee that other participants will maintain confidentiality. Please exercise discretion when deciding what to share in a group setting.

Any recording of a session or event will be subject to the information and permissions communicated for that particular service and applicable data protection law.

13. Customer Conduct
Participants are expected to behave respectfully and comply with reasonable instructions relating to the safe and orderly delivery of a session or event.

Serious disruptive, abusive or unlawful conduct may result in a participant being asked to stop the behaviour or leave an event, where reasonably necessary.

Any decision to restrict participation will be proportionate to the circumstances. It will not automatically remove any refund or other rights that the customer may have under applicable law.

14. Technical Requirements
Online services may depend on third-party platforms, internet connections, software and customer devices.

I will take reasonable steps to provide the access and service described in the offer. You are responsible for checking any stated technical requirements before purchasing.

If a technical issue prevents delivery of a service, please contact me promptly. The appropriate response will depend on the circumstances, the service purchased and applicable consumer law.

15. Privacy and Personal Data
Personal data will be processed in accordance with the Privacy Policy available.

The Privacy Policy explains what information is collected, the purposes and legal bases for processing, relevant recipients, retention periods and your rights under data protection law.

16. Complaints and Contact
If you have a question, concern or complaint about a service, please contact:
Email: oksana@oksanapopova.ie

Please include enough information to identify the relevant booking and explain the issue. I will consider the matter and respond within a reasonable time.

Nothing in this section limits your right to pursue any remedy available under applicable law.

17. Changes to these Terms
The current version of these Terms will be published on the website with its effective date.

Changes will apply to future purchases from the date stated, unless otherwise required by law.

A change will not retrospectively remove rights or alter an existing contract without an appropriate legal basis.

Where necessary, specific terms will be provided at the point of booking.

18. Governing Law and Consumer Rights
These Terms are governed by the laws of Ireland, subject to any mandatory consumer protection rules that apply.

If you ordinarily reside in another country and mandatory consumer protection law in that country applies to your contract, nothing in these Terms is intended to deprive you of protection that cannot lawfully be excluded by agreement.

19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Details
Oksana Popova
Website: https://oksanapopova.ie/
Email: oksana@oksanapopova.ie

Appendix: Model Cancellation Form
Complete and return this form only if you wish to cancel a contract and a statutory right to cancel applies.
To: Oksana Popova, [Insert postal address and email]
I hereby give notice that I cancel my contract for the following service or digital content:
Service / programme: __________________________
Booked on: __________________________________
Name of consumer: ____________________________
Address of consumer: __________________________
Email address used for booking: _________________
Date: _______________________________________
Signature (only if this form is submitted on paper): __________________